Air France is the 3rd world airline for international passenger transport, the 4th international freight transport airline and the 2nd world service provider for aeronautics maintenance. The partnership agreement signed in September 2003 between Air France and KLM gave rise in May 2004 to the first European air transport group, comprising a holding company and two airlines, which conserve their brand name and their identity.With a fleet of 357 aircraft in operation as of March 31st 2004, including 117 in the regional fleet, Air France operates approximately 1,800 flights per day to 189 destinations in 84 countries. Almost all (90%) Air France's long-haul routes are non stop. The company's medium-haul flights are distinguished by the large number of destinations (100 departing from Paris) and by their density (an average of almost 6 flights per day per destination).

The Air France hub at Roissy-Charles-de-Gaulle is recognised as being one of the most efficient and competitive in Europe: in this context the company offers 16,000 connection possibilities per week between long-haul and medium-haul flights, which is more than can be offered in London or Frankfurt.In metropolitan France, due to the "Shuttle" on the capital's four most important lines, Bordeaux, Marseille, Nice and Toulouse, Air France clients benefit from a regular service offer. A considerable regional network also enables Air France to offer numerous cross-links with its subsidiaries Brit Air, Regional Airlines and CityJet.

Air France has adopted a total-quality and continuous-innovation policy. Being constantly available to listen to our clients in order to adapt the offer to their expectations is one of the major challenges of Air France's commercial policy. This has led to two major overhauls: the creation of New Travel Concept on long-haul flights, in particular with the new layout of the Espace Première (First Class), Espace Affaires (Business Class) and Tempo cabins, and the transformation of the medium-haul product.